Effective Date: 20.10.2024
Thank you for shopping at Shree Kashi! We strive to provide quality products and excellent service. Please review our Refunds, Returns & Cancellation Policy to understand our procedures for returns, refunds, and order cancellations. For any queries, feel free to reach out to us at [email protected] .
1. Returns Policy
Eligibility for Returns:
- Items are eligible for return within 3 days of delivery.
- To be eligible, items must be unused, in their original packaging, and in the same condition as received.
- Some items may not be eligible for return due to hygiene, perishability, or customization. Non-returnable items will be clearly marked in the product description.
Return Process:
- Contact us at [email protected] with your order number, product details, and reason for return.
- Upon approval, we will provide instructions for the return process, including shipping information.
- You are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping method.
Inspection and Approval:
- Once we receive the returned item, our team will inspect it within 3-5 business days.
- If the item meets our return requirements, we will process a refund or replacement as per your preference.
2. Refunds Policy
Refund Eligibility:
- Refunds will be issued for returned items that meet the eligibility criteria mentioned above.
- If your item was damaged or defective upon arrival, please notify us within 3 days of receiving the order for eligibility.
Refund Process:
- Approved refunds will be credited back to your original payment method within 7-10 business days after we have received and inspected the returned item.
- Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
Partial Refunds:
Partial refunds may be issued in cases where:
- The item is not in its original condition.
- Missing parts that were not due to our error.
3. Order Cancellations
Cancellation Policy:
- Orders can be canceled within 24 hours of placement by contacting us at [email protected] .
- Orders that have already been shipped cannot be canceled. If you wish to cancel an order after shipping, you may process it as a return as outlined above once the item is delivered.
Automatic Cancellations:
- In the event of order issues like inventory shortages or verification failure, we reserve the right to cancel an order. In such cases, you will be notified promptly, and a full refund will be issued.
4. Exchange Policy
Eligibility for Exchanges:
- We allow exchanges on certain items, subject to stock availability.
- For an exchange, please contact us at [email protected] within 3 days of delivery with your order number and details of the item you wish to exchange.
Exchange Process:
- Upon approval, we will provide you with instructions to ship the item back.
- Once the original item is received and inspected, we will process the exchange, provided the replacement item is in stock.
5. Contact Us
If you have questions regarding our Refunds, Returns & Cancellation Policy, please reach out to us:
Email: [email protected]
Thank you for shopping with Shree Kashi. We are committed to providing an excellent customer experience and will work to resolve any issues promptly and fairly.
